News & Articles

What Does OEM Mean to You?

OEM stands for Original Equipment Manufactured – When people in the automotive business world use the letters OEM they are talking about the entity that designed, created, produced, and made the product available to the public. The importance of knowing and...

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Limits of Liability?

HOW WOULD YOU LIKE YOUR DAMAGED VEHICLE REPAIRED?   The majority of our customers tell us they would like to have their vehicle repaired based on the original manufacturer’s guidelines using the original manufacturer’s parts. This makes sense to us and it is the...

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Just Take a Picture … or NOT!

The insurance industry’s practice of photo-estimating is NOT as consumer friendly as they make it sound! In our shop’s front office we see folks stopping in with photo estimates that are under-written by thousands of dollars. The repair facility will have to start the...

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What is Steering?

DID YOU KNOW THAT STEERING IS ILLEGAL? WHAT IS STEERING? When an insurance company “steers” it means that they are intentionally directing their consumers to their own contracted collision repair facilities instead of their consumers’ shop of choice. In Pennsylvania,...

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