Consumer Rights Articles

Diagnostic Trouble Codes

Here is automobile repair terminology that you should know.   Automobiles and trucks manufactured within the past five years carry an average of 25-50 onboard computers. These computers control practically every function of your vehicle. As the automobile...

read more

‘They are not on our list’

Absolutely correct… Crawford’s Auto Center, Inc., is not on any insurance company’s list because we will not jeopardize your family’s safety just so the insurance company can save money! Perception is NOT reality. Our customers hear statements like, “They are not on...

read more

What is Steering?

DID YOU KNOW THAT STEERING IS ILLEGAL? WHAT IS STEERING? When an insurance company “steers” it means that they are intentionally directing their consumers to their own contracted collision repair facilities instead of their consumers’ shop of choice. In Pennsylvania,...

read more

Your Rights as a Vehicle Owner

THE RIGHT TO CHOOSE YOUR REPAIR FACILITY If you do not have a favorite body shop, ask around! Talk to friends, family, coworkers, etc. to see if they have had a good experience (or bad experience) with any particular shops. You want to make sure the facility you use...

read more

Shopping for Auto Insurance?

It Makes Good Sense To Call Your Body Shop and Find Out Which Insurance Companies Will Pay For Proper Parts and Repair Procedures Before You Purchase Your Policy. Customers, friends and relatives often ask us which insurance company is the most responsible when paying...

read more

The Insurance Policy Scam

How would you feel if you contracted to have your lawn mowed and the landscaping company refused to trim around your home stating that trimming is not included? How would you feel if you agreed with a roofer to have the shingles replaced on your home with 30-year...

read more

Have You Read Your Insurance Policy Lately?

Here, let us help you with a quick lesson - The differences between what your insurance company promises you within their TV, radio, and magazine ads and what you actually receive are important to know. The advertisements we witness are nothing more than propaganda....

read more