PCTG recently met with the Pa Department of Insurance (POI) to discuss compliance of the PA Motor Vehicle Physical Damage Appraiser Act. Our industry is dealing with insurance companies refusing to send out appraisers for a physical inspection on consumers’ vehicles. Many companies are forcing the consumer to use the photo estimating process which is not helping consumers with the needed repairs. The DOI agrees with PCTG’s complaints and interprets the law as we do. If a consumer requests a physical inspection the insurance company must comply.
As illustrated in this blog, we have been facing this issue for years. It’s time to hold insurance companies responsible for complying with the law. If you are in an accident and want an estimator to look at your car – make the request. It’s your legal right.